FAQs

Who is Guard Street?

Guard Street is a cybersecurity company that provides proactive protection services, cyber security advisory services, tools to help prevent cyber-attacks and reactive assistance should your organization experience a cyber-attack. Since 2014, we have been helping thousands of small businesses, enterprises, and consumers.

What is Cyber Attack Protection Plan?
Our service provides the services, tools and access to assistance to help prevent and survive a cyber-attack. The plan includes a monthly scan to alert you to vulnerabilities that could impact your organization and access to remote technical support specialists to assist in remediating the found vulnerabilities at a discount. Also included is device protection from SentinelOne for one device which includes your antivirus and much more protection and your device will be monitored by our security professionals 24/7/365.  Our cyber security professionals may also write a cyber policy for your organization or review the one you have as part of the plan.  Should you need additional cyber security professional time, we will provide this at a 30% discount to our members. If your business is a victim of a cyber-attack, we provide access to an incident response team of cyber specialists to assist your company and provide 10% off those services. Additionally, through your plan, you will have access to a secure portal where you can receive a cyber liability insurance quote in minutes from a licensed insurance agency. Cyber liability insurance is essential to help your business recover financially from a cyber-attack and our plan removes the complexity of obtaining a quote and purchasing the insurance.

What if I have questions about my Cyber Attack Protection Plan?
Please contact us at support@guardstreet.com or 1-800-811-9130.

After I enroll, when will I receive my enrollment materials?
We will email your enrollment materials within one business day. We will then schedule a Zoom meeting with you in approximately 7 to 10 days to set up your device protection and other benefits of your service.   If you do not receive it, please check your spam inbox or contact us.

How long is the contract for the Cyber Attack Protection Plan?
This is an annual plan paid monthly.

Does it matter how many employees my company has to enroll in the Cyber Attack Protection Plan?
No, our focus is on protecting your network, devices and organization. We look at the number of public IP addresses and URLs your company has for the scan.  Your plan includes one device for endpoint protection.  If you’d like to add more devices, we can add them for $7.95 per month.  Email us at cybersupport@guardstreet.com and we can arrange to add more devices.

How much does it cost if I want to add device protection to more devices?

The cost is $7.95 per month per device.

My organization has IT people, do I need the Cyber Attack Protection Plan?
Yes, this will take the burden off so they can focus on the important aspects of operating your organization. We can focus on your cyber security.

My organization already has insurance, do I need the Cyber Attack Protection Plan?
Yes. Your insurance likely requires you to have the proactive protection in place that our Plan includes. Additionally, you know how important cyber liability insurance coverage is. Through the insurance portal, you can receive a quote for a supplemental policy to your existing coverage or for your primary cyber liability insurance coverage.

My organization takes credit cards, and we have a PCI scan done, do we need this Program?
Yes, our cyber vulnerability scan is designed to protect your business from cyber threats like malware and ransomware. Our scan could work in conjunction with your existing scan, and you could even compare how much more thorough our scan is. We do have a separate PCI ASV scan and we’re happy to review that with you.  Please give us a call.  Additionally, the device protection and cyber security policies are essential for your organization.

How do I set up the cyber policy?

Please contact us at support@guardstreet.com or call 1-800-811-9130 and we’ll send some alternative times to schedule a Zoom call to review our essential policies and review the answers to our questions about your organization included in the membership materials we emailed you when you enrolled.

What if my organization requires more than the essentials policy?

We will provide a 30% discount off of our current, typical hourly rate included in your membership materials.

How do I cancel my subscription?
Please contact us at cybersupport@guardstreet.com or 1-800-811-9130.

What’s included with the Security Incident Response service and is there a cost for the service?
We provide you with access to our provider who assists with rapid response to incidents and works closely with security and legal teams throughout the investigation. Our experts work quickly to collect and triage evidence, identify issues, and implement an appropriate response strategy. You will need to determine in advance with your insurance company if this service will be covered if you have a cyber insurance policy or if your insurance company already provides this service through another provider under your policy.

They provide forensic services by creating forensic images of computers, mobile devices, file shares, email servers and other devices to preserve valuable data, enable investigative integrity and help avoid spoliation risks. They will provide analysis on collected data to assist in understanding key information.

They also provide expert services including providing affidavits, declarations, review of expert reports, depositions and court testimony.

How do I use the Security Incident Response service?
After you enroll in the Cyber Attack Protection Plan, you will receive your membership materials via email. This will include a dedicated phone number to reach our incident response team.

What are cyber vulnerability alerts?
When nearly 20 new cybersecurity vulnerabilities are identified on average every day, it is imperative to stay vigilant in detecting and addressing security holes or misconfigurations in your systems. Each new vulnerability discovered increases your level of risk, as attackers can often figure out how to exploit these vulnerabilities within days (sometimes hours) of their disclosure. The vulnerabilities / alerts on our reports tell you your system vulnerabilities each month and instructions for fixing them.

Our plan makes this easy for you! When you enroll, you pick your first scan date and time, and your scans will run automatically, giving you monthly updates on the threats to your business.

What do the cyber vulnerability alerts include?
As an organization that has sensitive information to safeguard, it’s critical to understand how you might be targeted. By enrolling in Cyber Attack Protection Plan, you receive a risk profile of your organization and monthly security scans of your Internet-facing devices, which look for weaknesses that an attacker might use to access your systems. Your reports include corrective recommendations that are risk-ranked based on priority and will provide you with the information you need to close security gaps and defend against attacks and data breaches.

Why should I use the cyber vulnerability scan service?
Failure to identify and address system vulnerabilities can result in cyber-attacks, data breaches, possibly fines and expose your organization to liability claims. You may also lose the confidence of existing and future customers.

How do I set up my monthly Cyber Vulnerability Scans?
After you enroll, you will receive an email with your membership materials and a link to enter your scan information. You can also go to the Cyber Scan Set Up tab at the bottom of our website and securely enter your public IP addresses and URLs. After that, we will send you an email so you can set up your login information to view your scan results.

How long does it take to set up the Cyber Vulnerability Scan?
Once we receive your public IP addresses and URLs, we will need up to two business days to make sure we have the correct information and set up your first scan.

How often will the Cyber Vulnerability Scan run?
Monthly. However, if you would like to rescan after remediating vulnerabilities, you may rescan throughout the month to help ensure the identified vulnerabilities have been remediated.  Just reach out to us and we’ll trigger the scan.

Where do I go to view my Cyber Vulnerability Scan results?
Once you have provided us with your public facing IP addresses and URLs we will provide you with an encrypted file to view your results each month via email.

How many public IP addresses and URLs are included in the vulnerability scanning?
There is no limit.

What if I have more than six public IP addresses or URLs and what is the cost?
There is no additional cost.

How do I find my IP address(es) and/or URL(s)?
Getting your proper IP address is very important to perform your vulnerability scans correctly. You must provide your public IP address(es) and company URL(s) for our vulnerability scanners to find your computers on the internet.

If you have any technical staff (such as an IT department, IT consulting firm, “tech guy,” etc.), they will likely have this information on hand.

If you do not have any technical staff, there are a few different ways to determine your IP address(es) and/or hostname(s):

Whether you accept payment cards on a website or not, you’ll want to register the URL of your website.

Your public IP address will be assigned to you by your Internet Service Provider (ISP).

You can go to https://whatismyipaddress.com and your public IP address will appear.

It will display a code similar to the following IP address: 127.0.0.1, since that is the address you’re at right now.

If you have multiple locations, you can:

  • call your ISP to verify your correct IP address(es),
  • check with someone technical, like the person or organization who helped you set up your systems, or
  • visit https://whatismyipaddress.com from any computer at each of your company locations and it will show the public IP address for each location.

How do I use Live Support?
After you enroll in the Cyber Attack Protection Plan, you will receive your membership materials via email.  If you would like to speak with an IT point person, simply send us an email request at support@guardstreet.com or call us at 1-800-811-9130 and we’ll email you the contact information for a reputable company we know.  Should you wish to speak with one of our cyber security professionals, please contact us the same way.

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