Guard Street Frequently Asked Questions

Below are answers to some common questions about Guard Street. Should you wish to speak to a live Customer Service Representative, please call 1-800-517-4550.

GENERAL FAQ’s

Guard Street offers packages of tools that protect your data and privacy. We take the guesswork out of figuring out how to get the best protection. We carefully developed packages with a set of tools that form a great personal data locking system. This includes encrypting your data and storing it on Swiss servers, providing secure email, secure internet navigation and much more. Guard Street is carefully designed to provide online protection when you’re navigating, social networking, communicating, storing data, shopping, banking and traveling. All in one place, using any device. The packages offer multiple protection tools at significant savings.
We proudly offer phone or email support, and our representatives will be happy to help you. You can contact us at 1-800-517-4550 or click on our Support tab.
Thank you for your interest in Guard Street. You can purchase any package from our secure website. If you encounter any issues with the purchase process please do not hesitate to contact our customer support at 1-800-517-4550.
If you change your email address you can update it by logging in at www.GuardStreet.com and selecting the My Account link in the upper right corner. When you change your email address, it will automatically become your new User ID and the primary email address for alerts.
Live customer service representatives can be reached at: 1-800-517-4550, Monday - Friday, 9:00am - 5:00pm CST. You can also reach us via email at support@guardstreet.com. Allow one business day to receive a response to your e-mail inquiries.
Live customer service representatives can be reached at: 1-800-517-4550, Monday - Friday, 9:00am - 5:00pm CST. You can also reach us via email at support@guardstreet.com. Allow one business day to receive a response to your e-mail inquiries.
After you’ve activated your Secure Web Tool, you simply need to turn it on when you use the internet from any device including your desktop, laptop or mobile device. You could also set the tool to turn on when you are in an unsecure WiFi area automatically.
Although we do not log user internet activity on an individual basis (unless we are required to do so under our Privacy Policy), we reserve the right to collect non-personally identifying usage data across our user basis for analytics and network health. We believe people have the right to enjoy privacy and as much anonymity as they wish, subject to applicable law and any policies that GuardStreet may implement from time to time.
We'll help you remember it. Just click on the 'forgot password' link on the top right corner of the page. You will be taken to a page with the security question you picked out when you first activated or joined Guard Street. Type in the correct answer and create a new password and confirm it. Once you click the save button you will be taken to your Privacy Portal.
Yes, you can go to your Privacy Portal and click on My Account and make that update to your profile.
When you activate the Password Manager tool in your Privacy Portal, you are able to store your passwords in that tool. Also, when you activate your secure Swiss storage, you can store your passwords in that tool. All of your passwords can be stored in either or both tools.
When you purchase one of our packages, we collect your email address, payment information and if you would like to receive a fulfillment kit that confirms what is included in your package, you may provide us this information (however, you are not obligated to provide your address). This is the basic information we need to fulfill the packages, products and services you purchase. For more information about information we collect, please click here to review our Privacy Policy.
Guard Street does not restrict you from visiting any website. We provide you with tools designed to help protect you should you visit a site or receive an email that may be unsafe. Our suggestion is that if you are aware that a site is considered unsafe, please don’t visit it and use caution. We also suggest using your secure email account at all times. While there is no such thing as 100% protection, this provides you with a strong level of defense.
In short, no. You should always be cautious about navigating on sites you are not familiar with or that may be considered unsafe. That also goes for opening emails (the most common source of getting computer viruses) from senders you aren’t familiar with. There is no such thing as 100% protection. Guard Street offers a great and tested set of tools to help protect you, but you will still need to use caution and good judgment in your web activity and maintenance of your digital devices.
Yes. Free usually equates to seeing advertising, tracking your activity or really low bandwidth.
No problem, you can reinstall it on the same machine using the same license.
Yes. A password manager is not enough to maximize your protection. You need the other tools included in Guard Street and we have a plan to complement what you do have. If you’re happy with your password manager, it’s ok to keep it. Although, we encourage you to try the one we offer as it’s the top rated.
It’s very easy. If you’d like to buy more protection, simply log into your Privacy Portal, click on the protection you’d like to add. If you’d like to downgrade your protection, simply log into your Privacy Portal, go to My Account and click on the tool you would like to downgrade. You can also call us at 1-800-517-4550 or contact us through the Support section of the website.
It depends on the program you selected and the billing frequency. If you signed up for a monthly plan, then your contract is month to month. If you signed up for an annual plan, then your contract is year to year. To avoid a lapse in your protection, all of our packages are set up to renew automatically. For more information, you can also click here and read the Payment Terms section of the End User Terms and Conditions.
  • Go to Guard Street.com and click on Forgot your Password in the Login box. You will then be taken to the Password Retrieval page.
  • Once there, select "Look up Password" and click "Next".
  • Enter the email address you used when creating your profile and click "Next".
  • Provide the requested answer to the security question you set up upon activation and click "Next".
  • You will be shown your email with a temporary password will be sent to the email address we have on file. Please check your inbox for this email and use it to log in to the Guard Street website.
  • You will then be asked to create a new, permanent password.
  • Once you have done this, you may log in with your new password.
You can easily change your information by logging in at Guardstreet.com and click on My Account in up right corner.
Yes, you can change your billing information. Simply go to the Member Profile and then go to the Billing Information section. From there you can update the information as needed and click the "Save" button. Your billing information will be updated. You must enter valid credit card information in order to update the billing.
To cancel your Membership, call customer service toll free at 1-800-517-4550, Monday - Friday, 9:00am - 5:00pm CST, send us an email through our Support tab or go to your Privacy Portal and you can cancel at My Account. For more information, you can also click here and read the Payment Terms section of the End User Terms and Conditions.
It’s easy, just click the “Upgrade Tab” in your Privacy Portal and select the package you’re interested in. You may upgrade at any time, whether by adding individual services, products or mini-packages that we offer, or by subscribing to a higher level Service program (i.e., upgrading from Pro to Premium).
In the event you choose to add an individual service, product or mini-package, then that service shall run under its own contract term.  If, however, you shall choose to upgrade your full Service program, then your annual commitment shall begin anew from your enrollment date within the higher-level program. If you are currently paying with a monthly plan, your upgraded plan will be billed at the new rate the following month.
That’s easy. Simply go to the “Support” tab and request your downgrade or call us at 800-517-4550. The downgrade will be effective at the beginning of the next contract year or month depending on your plan. We could also accommodate a mid-year downgrade for annual plans.
For pre-paid annual plans, in the case of a mid-year downgrade that has been approved by Guard Street, you will receive a credit for the difference in fees between the Services for the remainder of your plan, which may only be applied to future Services / enrollment fees. If you have a monthly plan, the following month will begin your new rate.
As with any software, when it does its job to protect your privacy, it may slow down to warn you of threats, allow you to enter passwords, navigate the internet anonymously or finish running its erasure.